成为下一个改变游戏规则者
User Success Engineer (CAD/PLM Support)
India, MH, Pune
正式工作
3/29/2025
543531
User Success Engineer (CAD/PLM Support)
We are looking for a candidate with hands-on experience on any CAD software and preferably some exposure to PLM. We have key mission to support our Customers globally, on Dassault Systemes suite of PLM Products.
You will work as a User Success Engineer (CAD/PLM Support) in our Online Operations team.
Role & Responsibilities
- Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
- Respond immediately in case of Customer Crisis situations
- Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
- Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
- Create Knowledge capitalization content on key technical topics
- Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
- Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
- Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity
Qualifications/Experience
- B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
- 1-3 years Industry Experience with any CAD and/or PLM software
- Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
- Exposure to PLM operations and concepts is an added advantage
- Good English communication skills, both written and verbal required
- Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
- Ability to work in a fast paced dynamic environment
What’s in it for you
- Work in a culture of collaboration and innovation
- Ensure knowledge sharing within the development team and encourage introduction of new
- technologies
- Proactively optimize development processes and suggest new ideas
Diversity statement
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
达索系统是推动人类进步的催化剂。我们为企业和个人提供协作虚拟环境，以畅想可持续创新。通过我们的3DEXPERIENCE平台和应用程序，创建现实世界的虚拟孪生体验，我们为遍布150多个国家、超过35万家各类规模和各个行业的客户带来了价值。加入我们由超过23,800名充满激情的成员组成的全球大家庭吧！