Be the Next Game Changer

User Success Engineer (CAD/PLM Support)

India, MH, Pune

Regular

3/29/2025

543531

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User Success Engineer (CAD/PLM Support)

We are looking for a candidate with hands-on experience on any CAD software and preferably some exposure to PLM. We have key mission to support our Customers globally, on Dassault Systemes suite of PLM Products.

You will work as a User Success Engineer (CAD/PLM Support) in our Online Operations team.

Role & Responsibilities

Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
Respond immediately in case of Customer Crisis situations
Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
Create Knowledge capitalization content on key technical topics
Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Qualifications/Experience

B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
1-3 years Industry Experience with any CAD and/or PLM software
Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
Exposure to PLM operations and concepts is an added advantage
Good English communication skills, both written and verbal required
Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
Ability to work in a fast paced dynamic environment

What’s in it for you

Work in a culture of collaboration and innovation
Ensure knowledge sharing within the development team and encourage introduction of new
technologies
Proactively optimize development processes and suggest new ideas

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

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Dassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!