Why buy online?

Choose our quarterly plan (or monthly plan for Makers) when available if you require short-term deliverables with the option to easily adapt to an increase in temporary workers.

Need a longer commitment? Our yearly plan allows you to work on annual projects with total peace of mind. Plus, save 20% compared to the quarterly subscription price.

If you want to switch plans, no problem. Just contact our Online Store team and we'll take care of it for you. With our subscription flexibility, you have the freedom to choose the plan that works best for you and your business.

At Dassault Systemes, we understand that choosing the right software takes time. That's why we have a 15-day money-back policy for your peace of mind. If the product doesn't meet your needs, simply fill out our online support form and select the refund & cancellations category. Once your order cancellation request is approved, we'll process a prompt refund, and you can then expect to see the refunded amount in your bank account within 10 business days.

Please note that our 15-day refund policy applies to standard product purchases only. Fee-based offers, monthly subscriptions and renewal orders are not eligible. You can however cancel your automatic subscription renewal at any time up to 30 days prior to your renewal date for yearly and quarterly plans (5 days for monthly plans). 

We take service availability seriously. Our Service Level Agreement (SLA) for Companies targets a 99.5% service availability, ensuring that you can work on your environment without experiencing any service disruptions. To learn more about our SLA and how we ensure high service availability, visit our dedicated page.

In addition to our SLA, we perform daily customer data backups to ensure the safety and security of your data. Your data will be kept for seven days and destroyed thereafter to protect your privacy.

Quality is one of our top priorities, and we're proud to have been granted the ISO 9001:2015 Certificate on Quality Management Systems (QMS). This certification covers everything from design and development to delivery, deployment, cloud operations, and support.

You can trust that our team is dedicated to delivering the highest level of quality and service to our customers.

We understand that getting started with new software can be daunting. That's why we offer dedicated onboarding support to help you navigate and set up your collaborative environment. Our get started web page is a great resource to help you get up and running quickly.

To help you master our solutions, we've built a learning application directly into the 3DEXPERIENCE platform. This allows you to embark on a learning journey tailored to your pace, monitor your progress, and obtain certifications to become a master of your solution.

We know that sometimes you need a little extra help, which is why we offer assistance from our team of Champions in your own private community (for Commercial customers only) or by joining one of our public communities, such as the CATIA, DELMIA, ENOVIA, SOLIDWORKS, Students or Makers User Community. Commercial customers can also get a 24/7 support hotline (for cloud priority cases only).

For Companies, discover more information on the essential support services.

We understand that your needs can change over time. That's why we offer flexible and scalable purchasing options, designed to meet the specific needs of teams of any size.Our seamless and instantaneous purchasing experience ensures that whether you have one, ten, or a thousand users, you'll get a tailored solution that fits your unique requirements. 

For existing clients, adding a new subscription is hassle-free and can be easily done within your current environment.  On the Platform Management dashboard ("My Subscription" tab) of your purchased environment, you'll have complete autonomy over your subscriptions. You can view all your ongoing subscriptions, add seats, or stop them with just a few clicks. Check out our dedicated FAQ for more information.

If you require more services or additional roles that aren't available online, our team is here to assist you. Simply fill out our contact form, and we'll get back to you quickly. We are committed to providing you with the flexibility and scalability you need to succeed.

Our team at Dassault Systèmes is committed to designing and sustaining highly secure applications, with regular auditing and certification from international organizations.

Dassault Systèmes assures that the latest version of the 3DEXPERIENCE platform is free of any known vulnerabilities related to the top ten threats of the Open Worldwide Application Security Project "OWASP".