Frequently Asked Questions - Students

The offer is really straightforward: it’s all about CREATE, LEARN and BE CERTIFIED. In addition to your favorite software, you’ll get access to customized learning paths and free certification exams!
You can check the content of the offers here.

Since this offer is only available for students, you will be required to provide information that proves your student status.

We run an automated verification process by cross-referencing your provided data with authoritative data sources. If student status cannot be verified instantly through these sources, you may be requested to upload a document that will proof your student status to make a final determination.

The 3DEXPERIENCE for Student editions are available in the following countries: Algeria, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Morocco, the Netherlands, Norway, Portugal, Spain, Swede, Switzerland, United Kingdom, United States, Tcheque Republique, Poland and .

If you face issues during this validation phase, you can contact us by filling this support form.

If you can't see your school in the dropdown list, you can send your school details (name, address city and country) by filling out this form. 

After verification, your school will be added and you will be notified by email.

The 3DEXPERIENCE For Students offers are all powered by the 3DEXPERIENCE platform, which is why you can’t find the desktop versions you were used to playing with. But don’t worry, you’ll find all your favorite software in our new package!

CATIA is now embedded in 3DEXPERIENCE CATIA FOR STUDENTS and SOLIDWORKS in SOLIDWORKS Cloud Apps for Students. You’ll also discover new functionalities to take your projects to the next level! 

It should be an official document/letter from the institute. The best document to upload is your student Identity card with:

• your firstname, lastname and date of birth
• the name, city and country of your school
• what you are studying
• the start date and end date of validity

If you face issues during this validation phase, you can contact us by filling out this form. 

It means you did not upload the document required to prove your student status. This document is mandatory to validate your student status.

To upload it you need to redo the buying journey, from the selection of the Student Offer you are interested on to the Payment. Since the validation process is still in progress you will be requested to upload the document.

If you face issues during this validation phase, please fill out this form.

The automated verification process by cross-referencing the data you provided with authoritative data sources could not instantly validate your Student status.
You are requested to upload a document that will proof your student status to make a final determination.

The verification process will stay on hold and your student status will be not validated. You will be reminded by email to upload your document up to 3 times.
If you fail to complete your student verification within one week, you will have to restart your student verification process during a new purchase.

You will be notified by email if your student verification fails and the reason for rejection. You may retry and verify your student status by taking action requested in the email.

If you disagree with the decision, please fill out this form. 

You can buy online in the following countries:

North America

You can make upfront payments using credit cards (Visa, MasterCard, Amex, UPI).

If the role/offer you want to purchase is available for purchase online in your country, you will see a buy button that you can just click on. You can then simply add the role/offer to your cart.
You will need to log in or create an account to finalize your purchase. If the role is not available for purchase online, do not hesitate to contact us and we will reach out to you directly with other options for purchasing the roles you want.

We propose yearly subscription for students.

Subscriptions are defined for a full period from start date to end date, with payment required upfront by card (or bank transfer for Companies).

Student offers, are non-renewable yearly subscriptions

Here are possible options:

• Your country is not listed in the billing address page. Please go to “I don’t see the prices in my local currency”
• You have entered your card number and you get a purchase failure message. Your bank might have rejected the purchase so please try with another bank card. If you still have the issue, you can contact us by filling up this support form.

For Yearly and Quarterly subscriptions, we currently have a 15 days cancellation policy. If you submit your cancellation request up to 15 days after your purchase, we will cancel and refund your order. This policy however does not apply for trial offers, monthly subscriptions or quarterly and yearly renewals.

If you are eligible to a refund & cancellation, please contact us via this support form and we will get back to you shortly.

According to the student offer you purchase: 

• SOLIDWORKS Cloud Apps: SOLIDWORKS Cloud Apps for Students is fully operational from a web-browser.
• 3DEXPERIENCE CATIA: 3D Innovator is fully operational from a web-browser. 3DEXPERIENCE CATIA Student solution requires installation on your Windows machine, it will not work on a virtual machine and on Mac OS.
• 3DEXPERIENCE ENGINEER: 3DEXPERIENCE ENGINEER Student solution requires installation on your Windows machine, it will not work on a virtual machine and on Mac OS.

This offer is for personal use only, not for classroom. We have dedicated offers for classroom learning and your teacher can visit our dedicated webpage, to find out more.

You can watch our tutos and advice to get started with your student offer on our 3DEXPERIENCE Edu YouTube channel. 

Please refer to your Get Started email to access the 3DEXPERIENCE platform. This will give you access to your apps. We recommend bookmarking the platform link to find your way more quickly.

If you still haven't received the email after following the steps above, please submit a support inquiry here.

The "Get Started" email can take between 2-10 minutes to be delivered. If you still haven't received it after this time period, please follow these steps.

1. Check Your Spam/Junk Folder: Sometimes, emails can mistakenly be filtered into these folders. Make sure to check there first
2. Verify Your Email Address: Ensure that the email address you provided during registration is correct. You can update your email address if needed and resend the verification email.
3. Wait a Few More Minutes: Occasionally, email delivery can be slightly delayed. Give it a few more minutes to arrive.
4. Submit a Support Inquiry: If you still haven't received the email after following the steps above, please submit a support inquiry here.

We advise you to keep your Get started mail which you will receive at the beginning of the purchase of your offer. This will give you the link to reconnect to your 3DEXPERIENCE platform.

Please follow these steps: 
1 - Login to 3DEXPERIENCE Platform
2 - In the top right of the services menu bar, click on the “Content” icon
3 - Click on the Gear icon Install option when prompted
4 - Allow the installer to launch
5 - Install 3DDrive
6 - At the end of the installation, it prompts you to define the folder for the physical location of the 3DDrive on your computer

The installation is complete and 3DDrive is ready for use.

You will receive a “Get Started” email with the direct link to access your 3DEXPERIENCE platform on the Cloud. It will also give you all the necessary information to have your first steps on your environment.
You will be invited to connect into your environment with your 3DEXPERIENCE ID.

For Students, you can reach out for support on the 3DEXPERIENCE Edu | Students community.

Welcome to the 3DEXPERIENCE platform! The most important part of the platform is the compass. It is your door to all the 3DEXPERIENCE platform has to offer you: apps, experiences. Click on it and access your roles and apps. 
Learn more with our tutorial.

Yes it is automatically updated and already included in your subscription.

On the Upgrade/Update day, you will be informed by email about the operation status. Two communications will be sent, one at the start of the operation and one at the end of the operation.

All the information will be available on the 3DEXPERIENCE Live Status.

Your data is saved on the Collaborative Space which is a cloud storage. You can search for it using the Search Bar on the Top section of the screen.

For more details, check these videos.

The Offline Mode allows users to work on the 3DEXPERIENCE platform without an internet connection, when travelling, or if internet connectivity is unstable.

1. Launch the 3DEXPERIENCE platforom with the active internet connection. 
2.  You need to specify content for offline use. Add your content to the Favorites list. Next click on My Offline Content. Right Click on the content and click Add to Offline Content. If a green mark appears on your content, your design is available online. 
   Click here for more details. 

1. Check your Spam or Junk Mail folder: Sometimes, emails from new contacts can be filtered out by your email provider.
2. Ensure that your email address was correctly registered: Mistakes in email registration can prevent you from receiving the necessary communications.
3. Contact Support: If the above steps do not resolve the issue, you should contact the support team at Dassault Systèmes for assistance. They can verify your subscription status and resend the "Get Started" email if necessary.
4. For further details and support, you can also visit the 3DEXPERIENCE Education Get Started page which provides additional information and resources to help you begin using the platform effectively.

You should fill in this support form with questions about your order. For any technical support or if you discovered an issue when using your 3DEPEXRIENCE Platform on the Cloud the 3DEXPERIENCE Edu | Students community is the place to go to ask your questions and connect with our experts.

Your 3DEXPERIENCE ID is your passport to online resources.  If you have trouble logging in and need to reset your password, check out this page: Forgot my password

1. If you have just purchased your license

A few moments after your purchase, an automatic email is sent to you with a personal link to log in. 

If you did not receive it please check your junk email. 

If you cannot find it, please try to log in using this appropriate link:

• For Makers: log in using this link
• For Companies: log in using this link
• For Student: log in using this link

Please make sure to log in using the same email address as the one used to complete your purchase.

If It does not work, please follow those steps:

1. Open Google Chrome & go on the log interface using the appropriate link above.
2. Go to settings to clear the cache and then close the window.
3. Open Google Chrome using the incognito mode.  
4. Try to log in again.

If you still facing issues please fill in this form and select the category "First Access". 

2. If it has been a while since you subscribed

Your license might have expired. Either because your billing information was not up to date or because you did not have sufficient funds on your credit/debit card.

If so, please renew your subscription from the store.

If you have been charged and you still do not have access to your environment, please fill out a form & select the "Access to the platform & Login issues" category.

Your data will be deleted from our servers 2 weeks after your subscription ends. If you are still within that timeframe and wish to retrieve your data, please submit a contact form and select "Other" as the issue category. 

The Dassault Systèmes Student Certification Program offers a way for engineering students to enhance their employability by validating their skills with official certifications. These certifications cover various aspects like collaborative working, project management, data management, 3D design, and simulation. Each 3DEXPERIENCE student offer comes with a full package that includes Certification with a Digital Badge that you can share on social networks.

Obtaining a Dassault Systèmes certification can lead to increased employability, better job opportunities, higher salary potential, and significant career recognition. It demonstrates expertise and qualifies you for specific roles within the engineering sector.

Depending on the selected offer, you have access to the following certifications:

• 3DEXPERIENCE Collaborative Business & Industry Innovator
• 3DEXPERIENCE 3D Creator
• 3DEXPERIENCE CATIA for Students
• 3DEXPERIENCE Mechanical Designer
• 3DEXPERIENCE Structural Designer
• 3DEXPERIENCE NC Prismatic Machine Programmer

Yes, upon successful certification, students receive a digital badge that can be shared on social networks like LinkedIn or directly with potential employers. This digital badge is a verifiable credential that helps boost your professional online presence and employability.

Students can purchase and access certifications through the 3DEXPERIENCE Edu Space portal or directly via the Dassault Systèmes website, where they can also buy packages that include learning materials, software access, and community engagement.

Students can find more information on the 3DEXPERIENCE Student Certification Program dedicated website, and the student community, and utilize resources like tutorials and webinars offered through the platform.