OneCall

At NETVIBES, our goal is to deliver the right information, at the right time, and in the most intuitive way possible. OneCall provides a 360° view of the customer journey, with social functions to leverage and share exchanges between customer representatives and consumers and recommend what they need. Companies that consistently deliver a great customer experience have realized business benefits far above improving customer loyalty and profits.

A holistic view of all customer events/actions/requests that complements and goes beyond CRM systems helps companies streamline the customer experience. It provides users with preemptive knowledge – from multiple sources – to paint a true picture of each customer’s expectations when he or she engages with the company. Bridging agents/representatives seamlessly with customers’ expectations builds trusted relations, drives higher revenue and lowers costs, leading to improved efficiencies and happier customers and employees.