LATAM Sales Mediation Specialist

Role Description & Responsibilities

As a LATAM Sales Mediation Specialist, you will establish and maintain relationships with companies that are infringing or non-compliant. Collaborating closely with partner and License Compliance teams, your goal is to reach mutual agreements through commercial settlements, resolving issues and identifying opportunities for upselling to meet global customer needs.

You will leverage the 3DEXPERIENCE platform for comprehensive business management, including customer information management and sales opportunity management.

Your key responsibilities include:

- Engaging with Non-compliant Customers: Initiate engagement within 48-72 hours following the first legal action, such as a letter from a law firm or a License Compliance Investigator.

- Sales Mediation: Prepare and tailor the Sales Mediation pitch for each company, presenting case details where appropriate, and setting out prejudice compensation values and settlement options.

- Resolving Compliance Issues: Share compliance prejudice values and negotiate compliance purchases, including licenses, products, and timeframes, coordinating with a partner to obtain quotes.

- Escalation Protocol: Escalate issues if the customer is unwilling to regularize after three weeks, requests unauthorized technical information, or if the opposing counsel raises non-business topics during negotiations.

- Closing Opportunities: Update opportunities based on the customer's willingness to regularize, inform partners to collect purchase orders, or close opportunities with proper reasoning if it is decided not to pursue further with the customer.