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IT Service Operations Engineer

India, MH, Pune

정규직

12/10/2024

541554

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IT Service Operations Engineer

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as an IT Service Operations Engineer in Pune, Maharashtra!
The role involves to co-manage campus wide spread IT infrastructure in Pune and work on various IT technologies. Participate in New project deployments, ensure IT compliances on various fronts and more.

Role Description & Responsibilities
• Assist and co-manage R&D and Services IT Support
• Participate in local and global IT projects ensuring timely delivery
• Ensure resolution of IT requests in timely manner
• Manage IT asset lifecycle- from procurement to disposal
• Work closely with contractor IT team and provide L2 support
• Manage escalated issues
• Keep regular interactions with the leadership team to seek feedback and perform action
• Regular check and act to ensure all windows workstations are patched
• Regular check and act to ensure end user data is backed up using defined solutions
• Actively participate in all IT compliance related activities
• Ensure seamless shifting of teams within offices with appropriate documentation
• Perform daily checks of IT infrastructure to ensure proactive resolution
• Coordination with IT Vendors for IT infrastructure support
• Maintain all relevant IT documentation on day to day basis

Qualifications
• Minimum 3 to 5 years of experience IT infrastructure support
• Professional certification such as MCSA, CCNA
• Customer service oriented with good problem solving attitude
• Decent written and verbal communication skills.
• Team player
• Flexible to work overtime when needed
• Additional duties may be assigned based on job role or organizational needs
• Windows client and server OS, Server hardware, Good understanding of Network technologies, video conferencing wired and wireless LAN, Knowledge of Linux OS is added advantage

What is in it for you?
• Work for the one of the biggest software companies in Europe
• Work in a culture of collaboration and innovation
• Opportunities for personal development and career progression
• Chance to collaborate with a multinational and multidisciplinary team

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

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