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Customer Success Engineer (BIOVIA)

Japan, 13, Tokyo

정규직

2/25/2025

542878

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Role description：

ü Ensure Customers, Partners, Users satisfaction by fostering sustainable relationships to capitalize and share Knowledge and Know How.

ü Resolve incoming technical and scientific support requests related to the BIOVIA Unified Lab Management portfolio and BIOVIA Platform Applications

· Contribute to the creation of content for the self-service knowledge base

· Work closely with R&D to continuously improve BIOVIA applications

· Work closely with leading customers in a consultative technical support role

· Facilitate discussions with both internal and external stakeholders to determine resolution paths through troubleshooting Interact with users via our BIOVIA user communities.

ü New Talent will work within the Customer Success organization of BIOVIA. He/She will liaise with BIOVIA R&D, pre-sales, support organizations and our customers to provide scientific and technical support for our Unified Lab management portfolio and BIOVIA Platform Applications.

· He/She will facilitate discussions with customers and business leads answering questions pertaining to system requirements, installation, the scientific foundation of our tools, and best practices.

ü Work Scope: 50% Japan+50% Korea/China/APAC South

Qualifications:

Must to have

ü Japanese (Native Level) and good English capabilities

ü Must have a Bachelor's or higher degree in Information Technology, Computer Science, Computer Engineering or equivalent

· Domain knowledge in Chemical Engineering, Chemistry, Materials Science, Biology, Pharmaceutical or related fields is of advantage

ü Must possess excellent written and verbal communication skills and a customer-oriented focus

· Customer Service experience is an advantage

· Able to manage customer situations with tact and diplomacy

ü Have the ability to work independently or in small teams Demonstrable experience in any/all of the following technology areas would be a distinct advantage:

· Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates

· TCP/IP and network topology knowledge, including load balancers, routers, etc.

· Microsoft Windows Server system administration and Active Directory

Nice to have

ü BIOVIA product, life science industry, or chemistry/biology laboratory domain experience

ü SQL script creation and Oracle Database administration

ü Citrix Virtual Apps or similar virtualization software

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

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BIOVIA는 혁신적인 의약품, 재료 및 제조법을 발견, 설계, 개발 및 출시하는 데 필요한 과학적 솔루션을 제공합니다.