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User Success Engineer (CAD/PLM Support)

India, MH, Pune
Contratto a tempo indeterminato
3/29/2025
543531
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User Success Engineer (CAD/PLM Support)

 

We are looking for a candidate with hands-on experience on any CAD software and preferably some exposure to PLM. We have key mission to support our Customers globally, on Dassault Systemes suite of PLM Products.

You will work as a User Success Engineer (CAD/PLM Support) in our Online Operations team.

Role & Responsibilities

  • Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
  • Respond immediately in case of Customer Crisis situations
  • Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
  • Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
  • Create Knowledge capitalization content on key technical topics
  • Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
  • Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
  • Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Qualifications/Experience

  • B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
  • 1-3 years Industry Experience with any CAD and/or PLM software
  • Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
  • Exposure to PLM operations and concepts is an added advantage
  • Good English communication skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
  • Ability to work in a fast paced dynamic environment

What’s in it for you

  • Work in a culture of collaboration and innovation 
  • Ensure knowledge sharing within the development team and encourage introduction of new
  • technologies
  • Proactively optimize development processes and suggest new ideas

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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Dassault Systèmes Logo > Dassault Systèmes

Dassault Systèmes è un catalizzatore del progresso umano. Forniamo alle aziende e alle persone ambienti collaborativi virtuali per immaginare innovazioni sostenibili. Creando gemelli virtuali del mondo reale con la nostra piattaforma e le nostre applicazioni 3DEXPERIENCE, creiamo esperienze e offriamo valore a più di 350.000 clienti di tutte le dimensioni, in tutti i settori, in oltre 150 paesi. Unisciti alla nostra comunità globale di oltre 23.800 persone appassionate!