LATAM Sales Mediation Specialist
Role Description & Responsibilities
As a LATAM Sales Mediation Specialist, you will establish and maintain relationships with companies that are infringing or non-compliant. Collaborating closely with partner and License Compliance teams, your goal is to reach mutual agreements through commercial settlements, resolving issues and identifying opportunities for upselling to meet global customer needs.
You will leverage the 3DEXPERIENCE platform for comprehensive business management, including customer information management and sales opportunity management.
Your key responsibilities include:
- Engaging with Non-compliant Customers: Initiate engagement within 48-72 hours following the first legal action, such as a letter from a law firm or a License Compliance Investigator.
- Sales Mediation: Prepare and tailor the Sales Mediation pitch for each company, presenting case details where appropriate, and setting out prejudice compensation values and settlement options.
- Resolving Compliance Issues: Share compliance prejudice values and negotiate compliance purchases, including licenses, products, and timeframes, coordinating with a partner to obtain quotes.
- Escalation Protocol: Escalate issues if the customer is unwilling to regularize after three weeks, requests unauthorized technical information, or if the opposing counsel raises non-business topics during negotiations.
- Closing Opportunities: Update opportunities based on the customer's willingness to regularize, inform partners to collect purchase orders, or close opportunities with proper reasoning if it is decided not to pursue further with the customer.
Qualifications
- Education & Experience: Previous experience in professional sales or business roles, preferably within a software or technology company.
- Skills:
- Active listening, objection handling, and negotiation skills.
- Ability to guide customers through complex situations involving multiple stakeholders.
- Motivation skills to ensure follow-through on agreed deadlines.
- Strong adherence to ethical standards.
- Communication: Excellent oral and written communication and negotiation skills.
- Self-Management: A business ownership mindset with the ability to forecast, plan, manage, document, and deliver on time.
- Performance: Proven track record of exceeding targets and efficiently prioritizing tasks.
- Languages: Fluency in Portuguese and English is required.
Diversity statement
Dassault Systèmes è un catalizzatore del progresso umano. Forniamo alle aziende e alle persone ambienti collaborativi virtuali per immaginare innovazioni sostenibili. Creando gemelli virtuali del mondo reale con la nostra piattaforma e le nostre applicazioni 3DEXPERIENCE, creiamo esperienze e offriamo valore a più di 350.000 clienti di tutte le dimensioni, in tutti i settori, in oltre 150 paesi. Unisciti alla nostra comunità globale di oltre 23.800 persone appassionate!