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Software Support Engineer

Malaysia, SL, Petaling Jaya
Vollzeitbeschäftigung
6/26/2024
539171

Role Description & Responsibilities 
Your specific responsibilities will include, but not limited to:

  • Aim for Users, Customers & Partners satisfaction thanks to Superior Technical Expertise by answering requests, monitoring usage, listening to feedbacks and communicate improvements.
  • End-to-End ownership and handling of customer request from opening until closure ensuring customer satisfaction whilst promoting R&D Best Practices through interaction with customer/users. This includes internal stakeholder management.
  • Be the Dedicated Technical Expert for selected Premium Customers to manage “Service Requests” & ensure our delegated Partners are delivering against their Support SLA on each Service Request.
  • Manage production down situations for mission critical systems: deliver best in class resolution plan and communicate according to Customer (e.g., onsite intervention, cadenced remote operations, follow the sun operations)

Qualifications

  • Equipped with Tertiary qualification, with degree or professional Computer Science/Software Engineering/IT certifications.
  • Strong understanding of OO Modeling (UML), 3GLs or 4GL with relevant domain/industry knowledge.
  • Exposure to any broad technology and systems implementation for effective complex troubleshooting such as Databases (SQL server), Oracle, Network, Citrix, Integration or middle ware tools, Performance troubleshooting, server-client architectures, or cloud hosting, is an added advantage.
  • Highly self-motivated with good communication skills in English & strong logical/analytical thinking/troubleshooting mindset.

What’s in it for you

  • Gain exposure to a wide variety and valuable industry experiences and IT technologies in the world of customer success, staying up-to-date with product or service offerings, industry trends, and customer needs.
  • Develop interpersonal skills through interaction and cross-functional collaboration with different stakeholders, allowing you to refine your communication, empathy, and conflict resolution skills. 
  • Get surrounded by smart and fun colleagues for the best working experience and culture.
  • Grow yourself and your career in conducive and supportive environment with competitive compensation.

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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