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User Success Engineer

United States, CA, Long Beach

CDI

4/7/2025

540521

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Role Description & Responsibilities:

Dassault Systèmes, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow

Our team has an immediate opening for a User Success Engineer. This position can be in Woodland Hills, CA

· As a User Success Engineer, you will provide technical support to resellers and end users of our DS products (3DExperience and CAD products)

· Provide guidance regarding deployment and migration for key customer projects (Cloud and On-premise) and optimized use of our products continuous monitoring of defects and tracking of each customer problem (Cloud and On-premise) via our bug tracking system until resolution with confirmation and validation of every solution provided to the customer from Technical Support

· Develop (Cloud and On-Premise) documentation to share knowledge and capitalize upon the customer experience

· Create articles, technical briefs, FAQ's within our Knowledge Base regarding product functionality, usage, workarounds, methodology, and resolutions of common problems encountered

· Build Environments to demonstrate and confirm the customer problem

· Reproduce customer problems and validate solutions

· Determine the source of customer problem (product-based, structure, environmental)

· Submit and track issues within our bug tracking system as well as review the problem with our development teams

· Coordinate communications between yourself, development, and the customer

· Organize calls with customers to converge upon a resolution

· Coordinate efforts with Development, Services, and other DS teams to meet customers' targets

· Contribute towards efforts to improve customer support responsiveness and efficiency

· Mentor other team members in means of providing a high level of customer satisfaction

· Submit any field discoveries of tips, techniques, and solutions to ensure these are shared throughout our Partner organization and installed customer base.

· Streamline customer support processes; assist in the development of internal training activities and information-sharing processes

Qualifications:

· For customer requirements, U.S. Citizenship and US Permanent Residents will be considered for this role

Bachelor’s degree in a technical field

Multi-tier architecture
Enterprise software
J2EE application deployment and administration

· Minimum 3-5 years of experience in related field

· Product Design experience with fluency in a collaborative parametric solid modeling CAD tool, such as CATIA or SOLIDWORKS

· Experience with CAD tool administration and configuring attributes

· Strong analytical, debugging, and problem-solving skills, including experience using standard tools such as JVisual VM, Fiddler, and Visual Studio

· Positive, self-motivated individual with high enthusiasm and a willingness to learn and incorporate mentoring and coaching into daily tasks and assignments

· Highly organized with critical attention to detail when multitasking in a dynamic customer service environment focusing on an optimal solution

· Flexibility to assist in problem-resolution efforts with Customers and development teams across different time zones

· Ability to work with little supervision, as well as within a collaborative team structure

· Solid Project Management aptitude or experience Strong communication skills: 1.) Powerful writing skills utilizing the rules of English grammar; 2.) Verbally clear, concise, and grammatically correct oral (speaking) communication skills in English

Nice to have:

· Support and deployment experience with:

· Cloud solutions

· Strong Product Lifecycle Management (PLM) experience from concept, release through end of life using enterprise, PLM tools such as ENOVIA/3DEXPERIENCE, SmarTeam, Windchill, or Team Center.

· Experience supporting applications with similar underlying technologies, such as Windows, Linux, Oracle/SQL Server, Java applications, and Windows Application Add-ins.

· Advanced knowledge and experience with MS Office products and functions, and SQL

· Experience in Model-Based Systems Engineering, Systems Traceability/Requirements, Failure Modes Effects Analysis, and Cybersystems

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $82,000 and $107,000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.

Shape your career with 3DS! #WeAre3DS #LI-Hybrid

Déclaration de diversité

Afin de fournir des opportunités égales d'emploi et d'avancement à toutes les personnes, les décisions d'embauche chez 3DS sont basées sur le mérite, les qualifications et les compétences. 3DS s'engage à appliquer une politique de non-discrimination et d'égalité des chances pour tous les employés et les candidats qualifiés, sans distinction de race, couleur, religion, genre, sexe (y compris la grossesse, l'accouchement ou les conditions médicales ou communes liées à la grossesse ou à l'accouchement), orientation sexuelle, identité de genre, expression de genre, état matrimonial, situation familiale, origine nationale, ascendance, âge (40 ans et plus), handicap, statut d'ancien combattant, service militaire, demande de service militaire, informations génétiques, accès à des soins médicaux gratuits, ou toute autre caractéristique protégée par la loi applicable. 3DS s'engage à fournir des aménagements raisonnables pour les personnes qualifiées ayant des handicaps connus, conformément à la législation en vigueur. Les candidats qualifiés ayant un casier judiciaire ou des antécédents de condamnation seront pris en compte pour un emploi conformément aux lois de l'état et aux ordonnances locales applicables. Nous nous engageons à des pratiques d'emploi équitables et évaluerons tous les candidats en fonction de leurs qualifications, indépendamment de tout antécédent d'arrestation ou de condamnation.

Rémunération & Avantages

Dassault Systèmes offre un excellent salaire avec un potentiel de bonus, proportionnel à l'expérience. Les avantages sociaux comprennent un choix de plans offrant une couverture complète pour les soins médicaux, dentaires, de la vue pour les employés et les personnes à charge ainsi que l'assurance vie des employés, l'invalidité à court et à long terme, le remboursement des frais de scolarité, l'inscription immédiate au 401K, le match au 401K (50 cents sur le dollar, jusqu'aux premiers 8 % de votre rémunération éligible que vous cotisez en fonction des critères d'éligibilité correspondants), une politique de congés flexibles et 10 congés payés.

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