Supervisor Order Management
Supervisor Order Management
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Supervisor Order Management, in Pune, Maharashtra.
Role Description & Responsibilities
- Work with onshore Sales business administration/Finance Shared Services teams to gain/maintain support towards end customers and partners.
- Main objective of the role will be to supervise the day-to-day delivery and performance of the team
- The role will also require the individual to motivate, mentor, coach and groom the team
- Own all stakeholder and business escalations and complaints. Provide appropriate RCA using 5Y or any other quality methodologies.
- Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Regularly formulate and execute internal and external governance
- Effectively handle client escalations and formulate actions to resolve any concerns
- Work with the internal stakeholders to obtain necessary resources like training and support for the team’s requirements
- Conduct quality assessment of teams performance and formulate trends for performance improvement of agents & teams
- Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
- Familiarize the team with the latest process update and changes, team and individual targets
- Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
Qualifications
- Bachelor’s / Master’s degree in Business / finance
- 7 to 8 years of experience, preferably in Order Management and/or order to cash domain with minimum 2 to 4 years of experience in team management is mandatory.
What is in it for you?
- Work for the one of the biggest software companies in Europe
- Work in a culture of collaboration and innovation
- Opportunities for personal development and career progression
- Chance to collaborate with a multinational and multidisciplinary team
Déclaration de diversité
Dassault Systèmes est un accélérateur de progrès humain. Nous proposons aux entreprises et aux particuliers des environnements virtuels collaboratifs permettant d’imaginer des innovations durables. Grâce aux jumeaux virtuels d’expérience du monde réel qu’ils créent avec la plateforme 3DEXPERIENCE et ses applications, Dassault Systèmes est un créateur de valeur, au service de plus de 350,000 clients de toutes tailles et de tous secteurs d’activité, dans plus de 150 pays. Rejoignez notre communauté mondiale de plus de 23,800 personnes passionnées !