Soyez acteur du changement

Customer Success Engineer (BIOVIA)

Japan, 13, Tokyo

CDI

2/25/2025

542878

Postuler

Role description：

ü Ensure Customers, Partners, Users satisfaction by fostering sustainable relationships to capitalize and share Knowledge and Know How.

ü Resolve incoming technical and scientific support requests related to the BIOVIA Unified Lab Management portfolio and BIOVIA Platform Applications

· Contribute to the creation of content for the self-service knowledge base

· Work closely with R&D to continuously improve BIOVIA applications

· Work closely with leading customers in a consultative technical support role

· Facilitate discussions with both internal and external stakeholders to determine resolution paths through troubleshooting Interact with users via our BIOVIA user communities.

ü New Talent will work within the Customer Success organization of BIOVIA. He/She will liaise with BIOVIA R&D, pre-sales, support organizations and our customers to provide scientific and technical support for our Unified Lab management portfolio and BIOVIA Platform Applications.

· He/She will facilitate discussions with customers and business leads answering questions pertaining to system requirements, installation, the scientific foundation of our tools, and best practices.

ü Work Scope: 50% Japan+50% Korea/China/APAC South

Qualifications:

Must to have

ü Japanese (Native Level) and good English capabilities

ü Must have a Bachelor's or higher degree in Information Technology, Computer Science, Computer Engineering or equivalent

· Domain knowledge in Chemical Engineering, Chemistry, Materials Science, Biology, Pharmaceutical or related fields is of advantage

ü Must possess excellent written and verbal communication skills and a customer-oriented focus

· Customer Service experience is an advantage

· Able to manage customer situations with tact and diplomacy

ü Have the ability to work independently or in small teams Demonstrable experience in any/all of the following technology areas would be a distinct advantage:

· Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates

· TCP/IP and network topology knowledge, including load balancers, routers, etc.

· Microsoft Windows Server system administration and Active Directory

Nice to have

ü BIOVIA product, life science industry, or chemistry/biology laboratory domain experience

ü SQL script creation and Oracle Database administration

ü Citrix Virtual Apps or similar virtualization software

Déclaration de diversité

Dassault Systèmes, avant-gardiste en matière de technologie et d’innovation durable, s’efforce de créer des équipes toujours plus inclusives et diverses à travers le monde. Nous avons la forte conviction que nos employés sont notre atout numéro 1 et nous voulons que tous, se sentent libres d’être pleinement qui ils sont vraiment. Notre objectif est qu’ils ressentent fierté et sentiment d’appartenance. En tant qu’entreprise à la pointe du changement, il nous incombe de favoriser l’inclusion de tous et participer à création du monde de demain.

Postuler

BIOVIA® propose un environnement de collaboration scientifique destiné aux expériences avancées en matière de biologie, de chimie et de matériaux.