Soyez acteur du changement

Software Support Engineer

Malaysia, SL, Petaling Jaya
CDI
6/26/2024
539171

Role Description & Responsibilities 
Your specific responsibilities will include, but not limited to:

  • Aim for Users, Customers & Partners satisfaction thanks to Superior Technical Expertise by answering requests, monitoring usage, listening to feedbacks and communicate improvements.
  • End-to-End ownership and handling of customer request from opening until closure ensuring customer satisfaction whilst promoting R&D Best Practices through interaction with customer/users. This includes internal stakeholder management.
  • Be the Dedicated Technical Expert for selected Premium Customers to manage “Service Requests” & ensure our delegated Partners are delivering against their Support SLA on each Service Request.
  • Manage production down situations for mission critical systems: deliver best in class resolution plan and communicate according to Customer (e.g., onsite intervention, cadenced remote operations, follow the sun operations)

Qualifications

  • Equipped with Tertiary qualification, with degree or professional Computer Science/Software Engineering/IT certifications.
  • Strong understanding of OO Modeling (UML), 3GLs or 4GL with relevant domain/industry knowledge.
  • Exposure to any broad technology and systems implementation for effective complex troubleshooting such as Databases (SQL server), Oracle, Network, Citrix, Integration or middle ware tools, Performance troubleshooting, server-client architectures, or cloud hosting, is an added advantage.
  • Highly self-motivated with good communication skills in English & strong logical/analytical thinking/troubleshooting mindset.

What’s in it for you

  • Gain exposure to a wide variety and valuable industry experiences and IT technologies in the world of customer success, staying up-to-date with product or service offerings, industry trends, and customer needs.
  • Develop interpersonal skills through interaction and cross-functional collaboration with different stakeholders, allowing you to refine your communication, empathy, and conflict resolution skills. 
  • Get surrounded by smart and fun colleagues for the best working experience and culture.
  • Grow yourself and your career in conducive and supportive environment with competitive compensation.

Déclaration de diversité

Dassault Systèmes, avant-gardiste en matière de technologie et d’innovation durable, s’efforce de créer des équipes toujours plus inclusives et diverses à travers le monde. Nous avons la forte conviction que nos employés sont notre atout numéro 1 et nous voulons que tous, se sentent libres d’être pleinement qui ils sont vraiment. Notre objectif est qu’ils ressentent fierté et sentiment d’appartenance. En tant qu’entreprise à la pointe du changement, il nous incombe de favoriser l’inclusion de tous et participer à création du monde de demain.
DELMIA-QUINTIQ Logo > Dassault Systèmes

Quintiq s'est fixé pour mission de solutionner des défis uniques de planification à l'aide d'une plate-forme unique. Cette volonté a guidé le développement du logiciel depuis les premières lignes de code en 1997. Il prend la forme d'une plate-forme unique à partir de laquelle les clients de Quintiq planifient et optimisent leur personnel, leurs ressources et leurs opérations à court, moyen et long-terme. Cette volonté, associée à un refus de l'impossible, a permis de révolutionner les supply chains du monde entier.