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Customer Success Manager

United States, MA, Waltham

Indefinido

4/16/2025

543526

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Role Description & Responsibilities

The primary role of the Customer Success Manager is to deliver proactive services and to provide technical advocacy to our Boeing Support account. The CSM is responsible for ensuring the highest levels of customer satisfaction for our Enterprise level customers using the DS family of products.

· Working together in concert CSM will be responsible for working with the DS Boeing team (includes other DS customer facing teams: Services, Sales, Etc) to provide run the Boeing Support Engagement.

· Building strong customer relationships through the review and understanding of their business processes and systems to allow the CSM to establish themselves as a Trusted Advisor to their customers.

· Take the lead to monitor, facilitate, and respond to all account issues.

· Be an advocate on the Boeing account and facilitate the relationship between our customers, resellers and various internal departments.

· Work with all stakeholders to ensure resolution plans and resources are in place to address the issues. Act as a resource for these issues.

· Help drive the successful resolution of support requests / products by facilitating all necessary discussions for our customers with a mix of internal and external subject matter experts.

· Implement field service related value enhancing processes, procedures, technology focusing on next level customer support model and investigate and define our next level installed base customer interaction model.

· Implement and manage customer success and satisfaction process/metrics for Boeing account

Qualifications

· 5 years of industry experience in the design and/or manufacturing, Information Technology or software industries. Minimum 5 years of experience in a customer success role.

· Extensive knowledge of end user processes for mechanical design and manufacturing

· Experience with 3DEXP applications and implementations desired

· Experience in a consulting and/or technical support role

· Background with ENOVIA, CATIA V5, CATIA V6, DELMIA desirable

· Project Management experience is highly desired

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $106,800 and $143,400 representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Aplicar

Dassault Systèmes es un catalizador del progreso humano. Proporcionamos a empresas y personas entornos virtuales colaborativos para imaginar innovaciones sostenibles. Al crear experiencias gemelas virtuales del mundo real con nuestra plataforma y aplicaciones 3DEXPERIENCE, aportamos valor a más de 350.000 clientes de todos los tamaños y sectores, en más de 150 países. ¡Únete a nuestra comunidad mundial de más de 23.800 personas apasionadas!