In 2024*, Dassault Systèmes released Troubleshooting Machine (TSM) for Native apps to customers using Cloud and on-premises 3DEXPERIENCE. The following table details the latest TSM offerings.
Troubleshooting machine availability depending on release and scenario | 3DEXPERIENCE Native apps scenario | 3DEXPERIENCE Web apps scenario | |
|---|---|---|---|
3DEXPERIENCE on the Cloud (SaaS) | Troubleshooting for native apps is available* | ||
| 3DEXPERIENCE on-premises | 3DEXPERIENCE R2024x | ||
| 3DEXPERIENCE R2023x | Limited availability | ||
| 3DEXPERIENCE R2022x | |||
When you detect or encounter unexpected behavior in a Native Application or Web application, use TSM to collect – in real time – reproducible traces, video evidence, screen captures, environmental variables, and more. Information collected during a TSM session is automatically packaged into a zip file that you can include when you submit a Service Request (SR) to Dassault Systèmes.
Benefits of providing TSM data as part of your SR include the following:
- Optimize the response time and performance of Dassault Systèmes Support Services;
- Reduce the costs associated with back-and-forth email threads intended to clarify an issue;
- Accelerate SR resolution time.
For more information, refer to the Troubleshooting Machine Support web page.
* General Availability began with R2024x FP2405 (FD01).
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