Troubleshooting Machine is the easiest and quickest way to record a video and collect traces of a 3DEXPERIENCE platform scenario.
We recommend using Troubleshooting Machine while opening a Service Request to Dassault Systèmes support team in order to optimize the performance of the Support services by :
- Reducing Service Request submission cost
- Reducing Service Request back and forth
- Accelerating Service Request resolution time
Please refer to Troubleshooting Machine Support web page for more information.
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