The fastest way to get supported is to submit a request in the 3DSupport App. If you do not have access to it, you can use the online form.
Contact Details
Phone:
Additional information
Business hours:
Monday to Friday: 9:00 AM to 5:00 PM - Time zone Brasil (UTC -3)
24/7 Phone support for cloud priority case - For reference, definition of what a cloud priority case is can be found within our Support policies for Online Services accessible here.
Languages:
English
Public holidays:
Public Holidays: January 1 (New Year’s Day) | Martin Luther King’s (3rd Monday in January) | Birthday February 16 (Presidents Day) | May Last Monday (Memorial Day) | July 4 (Independence Day) | Juneteenth National Independence Day (June 19)| September First Monday (LaborDay) | November Last Thursdays & Friday (Thanksgiving) | December 25 (Christmas)
Makers Support
Information and assistance for 3DEXPERIENCE® SOLIDWORKS for Makers is available in the MAKERS Support community.
Student Support
Information and assistance for Students is available in the dedicated 3DEXPERIENCE Edu | Students Community.
Need Assistance?
Our support team is here to help you make the most of our software. Whether you have a question, encounter an issue, or need guidance, we've got your back.